Returns Policy

We understand you may choose to change your mind after purchasing one of our products. That's why we give you 14 DAYS to change your mind.

Simply notify us within 14 days of receipt for a full refund.

Faulty Goods: Please notify us within 28 days of receiving your goods for a full refund.

Terms and Conditions of Returns

  1. Notify us within 14 days for a refund
  2. Notify us on any fault goods within 30 days of receipt 
  3. You are responsible for returning the item back to us
  4. Additional postage charges may be required on an exchange
  5. Please do not attach labels or tape directly onto retail packaging/boxes
  6. Items must be unused and returned in original packaging

In order for us to process your return promptly, please provide as much information as possible.
Use the Returns Form by clicking on the button below and include this along with your returns.

Returns Form

 

Returns Address

Send your return goods along with the Returns Form to the address below:

27 Jubilee Way,
Storrington
West Sususex
RH20 3NZ
United Kingdom
 

If you have any questions please email us.

Email: firstimpressionuk@gmail.com